Ijen Tour Official

Cancellation & Payment Policy

Regarding the cancellation policy of the Ijen Tour company management regarding matters that are often asked by guests, we will discuss our cancellation policy below. Reservations for tour packages usually have to be canceled for valid reasons by our guests.

What if we cancel the tour booking?

Regarding cancellations, there are several types of cancellation terms regarding booking tour packages that have already made a down payment. The down payment is used by us to guarantee the booking. If a cancellation occurs, the refund terms are as follows:

80% Refund
1 Month Before Arrival

For cancellations made one month before arrival, 80% of the full payment will be refunded from the bill amount, whether paid in full or as a down payment.

50% Refund
1 Week Before Arrival

For cancellations one week before arrival, we will only refund 50% of the amount of payment received, minus administration fees.

0% Refund
3 Days to 1 Day Before

For cancellations made 3 days to 1 day before arrival, funds are 100% non-refundable.

How to make a safe order and payment to us?

To make safe payments to us and ensure a hassle-free experience, the management of Ijen Tour recommends the following process:

1
Consult in Advance: Consult your booking with us in advance about your specific travel needs.
2
Down Payment & Confirmation: Once details match your requirements, make a down payment to secure the spot. The remaining balance can be paid after meeting with our team.
3
Down Payment Rate: The required down payment amount ranges from 30% to 100% of the total bill amount specified in your billing invoice.
What if something unexpected happens? (Force Majeure)

Regarding unexpected circumstances during tour booking, if events occur in the middle of the trip beyond our control (such as landslides, natural disasters, etc.), we cannot issue a 100% refund. However, as a result of nature, we guarantee a 30% refund of the total amount.