Terms of Use

Dolan Ijen Tour — PT. Harris Ijen Jaya Mandiri Group

1. Introduction & Acceptance

Welcome to www.dolanijentour.com. By accessing our website, browsing our tour packages, or booking any of our services, you agree to abide by these Terms of Use. Please review these conditions thoroughly before utilizing our travel services.

2. About Our Company & Services

Dolan Ijen Tour is a local online travel agency headquartered in Banyuwangi, East Java, Indonesia, managed under PT. Harris Ijen Jaya Mandiri. The services we offer include:

  • Java and Bali regional transportation, airport pick-up, and private/public car rentals with drivers.
  • Guided tour visits to destinations such as Ijen Crater (Blue Fire), Mount Bromo, Tumpak Sewu Waterfall, Sukamade Turtle Beach, Borobudur Temple, Prambanan, and Komodo/Flores tours.
  • Ticketing services for trains, buses, and flights.
  • Hotel, resort, and homestay bookings.
  • Tourist visa extensions and business licensing document processing.

3. Bookings and Reservations

  • Travelers should consult with our 24/7 support team regarding their travel plans before finalizing a reservation.
  • For private transportation and organized tours, reservations must be made in advance—at least one (1) day prior to your schedule.
  • Tour package prices are flexible, transparent, and open to negotiation based on customized itineraries and specific client requests.

4. Special Climbing Regulations & Health Rules

Mount Ijen Climbing Health Notice: In accordance with local nature tourism regulations, all tourists planning to climb Mount Ijen are required to bring an official Health Certificate from a licensed doctor, clinic, or hospital.

Participants engaging in trekking or hiking packages (such as Mount Bromo, Mount Merapi, or Mount Rinjani) must ensure they are physically fit for outdoor activities.

5. Data Privacy & Secure Transactions

We guarantee that all personal client data is strictly safeguarded against distribution. Orders and transactions processed via our platform are secured using reliable security technologies (such as Norton) to ensure complete protection.

6. Cancellation and Refund Policy

For booking cancellations and refund requests, guests can get in touch directly with our operational support team via our official email or WhatsApp contacts. Refund eligibility depends on the terms of the individual reservation arrangement.

7. Customer Support & Contact Info

Our team operates 7 days a week with support staff on standby 24 hours in shifts to assist you anytime. For questions or official inquiries regarding these terms:

Head Office: Jl. Kenjo Glondok No. 04 / No. 06, Dusun Glondok RT 001 / RW 001, Desa Licin, Kecamatan Licin, Kabupaten Banyuwangi, East Java, Indonesia (Postal Code: 68454)

Bali Branch Office: JL. Danau Tamblingan No. 132A Br. Watu Jimbar, Sanur, Denpasar Selatan, Bali (Postal Code: 80227)

Phone / WhatsApp: +62 822321 91835 / +62 81249949035

Email: info@dolanijentour.com / dolanijentour@gmail.com | Website: www.dolanijentour.com